Open Search
.
Q: Why are there no search service providers available?
A: Check the following:
Is the country or region setting correct? Select Options > Country or region.
Is your network connection working?
If the problem persists, close the application, and start it again. You can also try using the search providers in different countries or regions.
Q: Why does the search fail?
A: Check the following:
Is the access point working? Select Options > Settings > Connection > Network destination.
Are network connections allowed? Select Options > Settings > Connection > Network connection.
Is the network coverage sufficient?
Do you have a working SIM card in your device?
If the problem persists, the search service may be down. Try restarting the application or using a different search provider, or try again later.
Q: Why can't I find any results?
A: Check the following:
Is the search word logical and spelled correctly? Ensure the search word is not too specific and does not contain multiple words separated with commas.
Ensure that the location is not typed into the same search field as the search word.
Is the search word in the appropriate language?
If the problem persists, try other search word for the topic, or try searching later, as the search service may be down.
Q: Why can't I view the search result on the map?
A: The result does not contain coordinates, or the search provider does not support this function.
Q: Why are there no preview images available?
A: Check the following:
Is there enough memory available?
Is the network coverage sufficient?
If the problem persists, the search provider may not provide preview images, or the search has slowed down due to network traffic. Try loading the full image.
Q: Why am I unable to load full images?
A: Check the following:
Is there enough memory available?
Is the network coverage sufficient?
If the problem persists, the image website may be down, or it may no longer exist. Try other results or different search words to find similar items.
Q: Why does the search take a very long time?
A: Check the following:
Is the network coverage sufficient?
Is the access point working? Select Options > Settings > Connection > Network destination.
Try searching later or searching with a different search provider, if available. The search provider's service may be down.
Q: Why does the search word list scroll slowly?
A: Check that there are no long search words in the list. To clear the search history, select Options > Settings > General > Clear search history.
Q: Where are the bookmarks?
A: Bookmarks are added to the web browser.
Q: Where are the images and maps saved?
A: Images and maps are saved in Gallery.
Q: Why are there too many results?
A: Try using more specific search words and locations.
Q: How can I change the default search provider?
A: Select More search services and a new search provider.