For the availability of services, pricing, and fees, contact your service provider. Service providers also give you instructions on how to use their services.
Q: I get the following message: Error in connecting to the service. See help section.
A: Check the following:
You are within network coverage required by the online service.
You have an internet access point correctly configured in your device.
You have access to the internet using the access point. To check this, open a web page using the Web application.
If you are not able to access the internet, contact your network service provider. If you can access the internet, but you cannot connect to a printing service, contact your printing service provider.
Q: When I submit an order and uploading starts, the Print online application disappears and Gallery opens.
A: The order is being sent in the background. Do not switch off your device until you receive confirmation that your order has been received. To return to the Print online application, press and hold the menu key, and select Print online from the list.
Q: I get the following message: Order failed.
A:Make sure that you are within network coverage, and then try to send the order again. If the problem recurs, contact your service provider.
Q: I get the following message: Order failed. See help section.
A: Check the order information, and try to send the order again. If the problem recurs, contact your service provider.
Q: I get the following message: There are errors in at least one of the images. Image(s) with errors not added to order. See help section.
A: All the selected images could not be added to the image list. Make sure that all the images in the order are in JPEG format. If all the images are in JPEG format, some of the images may be corrupted and cannot be added to the list.
Q: I get the following message: Service information update failed. See help section.
A: The Print online application cannot update the printing service information from the server. Close the application, and open it again to update the service information. If the problem recurs, contact your service provider.